【Freelance】SAM 资深客户经理 (汽车/科技方向)-坐班

职位描述 Job Description

入职时间： 预计2025年11月中旬 

工作形式： Freelance项目制（初期6个月，可续约） 

 岗位概述：寻找一位经验丰富、沟通能力出色的客户经理，负责该项目的日常客户管理与跨团队协作，确保策略、创意与执行顺畅衔接。理想人选应具备中英文双语能力，对中国数字生态有深刻理解，并能够在快节奏环境中独立推动项目进展。 

Key Responsibilities

• Act as the primary point of contact for the brand's projects in China, responsible for daily communication and driving project momentum.

• Understand and translate client briefs, coordinating with strategy, creative, and digital execution teams to ensure successful delivery of all project components.

• Manage client expectations effectively, identify potential issues proactively, and propose viable solutions to ensure smooth project progression.

• Assist in the planning and execution of the brand’s digital and social communication campaigns, with a focus on the WeChat ecosystem, Mini Programs, and other key digital platforms in China.

• Take ownership of project management, including the coordination of timelines, deliverables, and budget tracking to ensure all milestones are met.

• Cultivate and maintain strong, positive client relationships, assisting in building a foundation for a long-term, strategic partnership.

Qualifications

• Above 5 years of experience in account management within an integrated marketing, digital marketing, or advertising agency setting.

• Exceptional written and verbal communication skills in both Mandarin Chinese and English are essential.

• Demonstrated ability to independently understand client needs and lead cross-departmental collaboration to execute projects successfully.

• In-depth familiarity with China's social media and digital ecosystem, coupled with a solid understanding of user experience (UX) design and the mechanics of the WeChat platform.

• Prior experience working with clients in the automotive or technology industries is highly preferred.

• Possess strong logical thinking, a high sense of responsibility, and excellent project management capabilities, with a proven ability to maintain high performance under pressure.

主要职责 

• 作为品牌方中国项目的主要客户接口，负责日常沟通与项目推进； 

• 理解并转化客户brief，协调策略、创意与数字执行团队完成交付； 

• 管理客户预期，识别潜在问题并提出解决方案； 

• 协助策划并推动品牌的数字与社交传播活动（包括微信生态、小程序等）； 

• 统筹项目时间表、交付内容与预算进度； 

• 维护良好的客户关系，协助建立长期合作基础。 

 任职要求 

• 5年以上整合营销、数字营销或广告代理公司客户管理经验； 

• 优秀的中英文书写与口头沟通能力； 

• 能独立理解客户需求并推动跨部门协作落地； 

• 熟悉中国社交媒体与数字生态，对用户体验设计和微信机制有一定理解；

• 有汽车或科技行业经验者优先； 

• 具备良好的逻辑思维、责任心与项目管理能力，能在高压下保持执行力。