Senior Account Manager/资深客户经理

职位描述 Job Description

Responsibilities

• Client Management

• Manage clients’ operational expectations and relationships

• Nature and maintain positive client relationships on a day to day

• Responsible for managing key projects under the direction of the overall team lead (Senior Account Director), ensuring creative and output excellence

  Understands clients’ & agency’s commercial challenges

• Financial responsibilities include review and sign-off of required project/billings, client management or escalation of billing as needed

Project/Resource Management

• Drive project scope, goals and deliverables to ensure efficiency & profitability

• Gatekeeper for deliverables, ensuring work and briefs are to expectations

• Analyze issues, develop solutions and overseas production, execution of projects

• Risk management of projects in its production, execution and adaptation phases

Team Management

• People development and management - includes coaching, inspiring, motivating junior direct reports aligned against a growth mindset

Who you are 

• Has excellent organizational and project management skills

• Self-motivated and able to operate independently, aligning with the team lead as required

• At ease working in an multinational agency environment, across offices and teams

• Knows how to navigate complex client stakeholder environments

• Passion for working in a highly creative and fast-paced environment

• Interested in the latest and greatest when it comes to marketing and advertising

Required Experience

• Minimum of bachelor’s degree or equivalent in a related field; graduate degree is a plus

• Five plus years of experience, which may include large-agency interactive or client-side marketing experience

• Category Experience in Sports, FMCG, Alcohol categories a plus

• Working within an integrated agency environment with media, PR, social and other agency partners

• Has deep knowledge and experience with multichannel marketing

• Excellent command of both verbal/written English and Mandarin

Please be attentive to the requirements for this role and accompany your portfolio with a custom cover letter detailing why you’re the right talent for the job.

What We Offer

At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. We are the most awarded creative digital experience company in the world. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global and regional brands across brand, social, digital, experience, platform, data, media and technology. We support Chinese brands with global ambitions, and bridge cultures for global brands in China.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

岗位职责

• 客户管理

• 管理客户的运营期望和关系

• 日常保持积极的客户关系

• 负责在高级客户总监的指导下管理关键项目，确保卓越的创意和产出

• 了解客户和代理机构的商业挑战

• 财务职责包括审查和签署所需的项目/账单、客户管理或根据需要升级账单

项目/资源管理

• 推动项目范围、目标和可交付成果，确保效率和盈利能力

• 作为可交付成果的把关人，确保工作和简报符合预期

• 分析问题、制定解决方案以及海外生产、项目执行

• 项目在生产、执行和适应阶段的风险管理

团队管理

• 人员发展和管理 - 包括根据成长心态对初级直接下属进行指导、启发和激励

任职资格

• 具有出色的组织和项目管理能力

• 自我激励，能够独立运作，根据需要与团队领导保持一致

• 在跨国机构环境中轻松工作

• 知道如何驾驭复杂的客户利益相关者环境

• 热衷于在高度创意和快节奏的环境中工作

• 对营销和广告方面的最新、最精彩的内容感兴趣

所需经验

• 至少拥有相关领域的学士学位或同等学历

• 五年以上经验，其中可能包括大型机构互动或客户端营销经验，类别具有运动、快速消费品、酒精类别经验者优先

• 在集成的代理环境中与媒体、公关、社交和其他代理合作伙伴合作

• 拥有深厚的多渠道营销知识和经验

• 优秀的英语和普通话口头/书面能力

我们所提供的

在Media.Monks，您将加入一个野心勃勃的公司，拥有改变行业的伟大使命。我们是全球最多次获奖的创意数字体验公司。作为全球十大创新公司中的8家合作伙伴，Media.Monks与全球和地区品牌合作，涵盖品牌、社交、数字、体验、平台、数据、媒体和技术等领域。我们支持有全球愿景的中国品牌，并为全球品牌在中国架起文化桥梁。

我们是一家平等机会的雇主，致力于为员工营造一个充满尊重和赋权的工作环境，让所有人都可以在同事之间自由表达自己，接纳各个方面的多样性。在我们业务的各个方面包括新鲜的声音和独特的观点不仅可以创建一个我们所有人都可以成长和繁荣的环境，而且还提高了我们创作作品的潜力，更好地代表和共鸣我们周围的世界。