Digital Producer/PM(数字制作/数字项目经理)

职位描述 Job Description

我们正在寻找一位积极主动且经验丰富的数字制作人，以领导和推动跨各种数字平台的端到端项目，包括网络、H5、应用程序、小程序和其他新兴技术。理想的候选人应具有强大的数字项目管理背景，并具有在预算范围内按时交付高质量项目的良好记录。有效的客户管理和沟通是数字制作人角色的关键组成部分，对于确保成功的项目成果和长期客户满意度至关重要。

职责：

- 端到端领导和管理数字项目，包括范围界定、规划、执行、监控和收尾。

- 与跨职能团队（包括设计师、开发人员、内容创建者和利益相关者）协作，以确保协调和成功的项目交付。

- 制定和维护项目计划、预算、时间表和状态报告，并向利益相关者和团队成员传达项目最新情况。

- 确保项目在预算范围内按时交付并达到最高质量标准，并进行必要的调整以减轻风险和问题。

- 管理项目资源，包括内部和外部团队、供应商和承包商，并确保项目可交付成果满足客户和业务要求。

- 及时了解新兴数字趋势、技术和最佳实践，并主动发现改进项目成果和流程的机会。

- 培养协作、创新和卓越的文化，并以身作则，营造积极、高效的工作环境。

- 作为客户的主要联络点，与主要利益相关者建立并维持牢固的关系。

- 了解并向内部项目团队有效传达客户的目标、要求和期望。

- 在整个项目生命周期中管理客户期望，并主动识别和减轻风险和问题。

- 定期向客户提供项目更新，并确保项目可交付成果满足客户的规格和要求。

- 管理客户反馈和变更请求，并确保及时有效地解决这些问题。

- 与内部项目团队密切合作，确保项目可交付成果符合客户的期望和要求。

- 与客户合作寻找创新和改进的机会，并为未来的项目提供战略建议。

- 确保所有客户沟通专业、清晰、简洁，并体现客户服务的最高标准。

资格：

- 数字媒体、营销或相关领域的学士学位。

- 拥有3年以上的数字项目管理经验，在跨不同平台交付成功项目方面拥有良好的记录。

- 对数字技术有深入的了解，包括Web、H5、APP、小程序和其他新兴平台。

- 优秀的项目管理技能，包括范围界定、规划、执行、监控和结束。

- 强大的沟通和人际交往能力，能够与跨职能团队和利益相关者有效合作。

- 具有在预算范围内按时管理项目并达到最高质量标准的能力。

- 强大的解决问题和决策能力，能够同时确定优先级和管理多个项目。

- 有使用敏捷方法的经验者优先。

- 英语和普通话流利者优先。

Job Summary:

We are seeking a highly motivated and experienced Digital Producer to lead and drive projects from end-to-end across various digital platforms, including web, H5, app, mini-program, and other emerging technologies. The ideal candidate should have a strong background in digital project management, with a proven track record of delivering high-quality projects on time and within budget.

Effective client management and communication are critical components of a Digital Producer's role, and are essential for ensuring successful project outcomes and long-term client satisfaction.

Responsibilities:

- Lead and manage digital projects from end-to-end, including scoping, planning, executing, monitoring, and closing.

- Collaborate with cross-functional teams, including designers, developers, content creators, and stakeholders, to ensure alignment and successful project delivery.

- Develop and maintain project plans, budgets, timelines, and status reports, and communicate project updates to stakeholders and team members.

- Ensure projects are delivered on time, within budget, and to the highest quality standards, and make necessary adjustments to mitigate risks and issues.

- Manage project resources, including internal and external teams, vendors, and contractors, and ensure that project deliverables meet client and business requirements.

- Stay up-to-date with emerging digital trends, technologies, and best practices, and proactively identify opportunities to improve project outcomes and processes.

- Foster a culture of collaboration, innovation, and excellence, and lead by example in promoting a positive and productive work environment.

- Serve as the primary point of contact for clients, and establish and maintain strong relationships with key stakeholders.

- Understand and effectively communicate client goals, requirements, and expectations to the internal project team.

- Manage client expectations throughout the project lifecycle, and proactively identify and mitigate risks and issues.

- Provide regular project updates to clients, and ensure that project deliverables meet client specifications and requirements.

- Manage client feedback and change requests, and ensure that they are addressed in a timely and effective manner.

- Work closely with the internal project team to ensure that project deliverables are aligned with client expectations and requirements.

- Collaborate with clients to identify opportunities for innovation and improvement, and provide strategic recommendations for future projects.

- Ensure that all client communications are professional, clear, and concise, and reflect the highest standards of customer service.

Qualifications:

- Bachelor's degree in digital media, marketing, or related field.

- 3-5 + years of experience in digital project management, with a strong track record of delivering successful projects across various platforms.

- Strong understanding of digital technologies, including web, H5, app, mini-program, and other emerging platforms.

- Excellent project management skills, including scoping, planning, executing, monitoring, and closing.

- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.

- Proven ability to manage projects on time, within budget, and to the highest quality standards.

- Strong problem-solving and decision-making skills, with the ability to prioritize and manage multiple projects simultaneously.

- Experience working with Agile methodologies is a plus.

- Fluency in English and Mandarin is preferred.

Please be attentive to the requirements for this role and accompany your portfolio with a custom cover letter detailing why you’re the right talent for the job.

What We Offer

At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. We are the most awarded creative digital experience company in the world. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global and regional brands across brand, social, digital, experience, platform, data, media and technology. We support Chinese brands with global ambitions, and bridge cultures for global brands in China.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.