Senior Account Executive/资深客户执行

职位描述 Job Description

资深客户执行 (SAE) 帮助客户总监/客户经理充当客户的主要业务联系人，并负责客户满意度。支持客户之间的日常沟通/信息共享和项目支持需求。该职位需要强大的沟通、团队合作、项目管理和组织能力。

主要职责

• 安排会议并与客户联络以了解简报

• 对客户的要求提供快速响应或解决方案

• 通过明确的优先级分配管理众多正在进行的项目

• 同时与多个客户联系人打交道

• 向内部团队成员清楚地汇报工作要求

• 监控项目的所有阶段以确保其顺利运行

• 对提交给客户的所有工作进行质量控制

• 创建报价，确保及时计费并记录所有最新的财务状况

岗位要求

• 2年以上广告公司客户服务部工作经验

• 英语听说读写流利

• 处理多项任务的能力以及细节驱动

• 一流的组织能力

• 对所有正在进行的项目采取积极主动的态度并充分了解流程

• 优秀的团队合作能力

• 能够在强大的压力下工作，同时保持冷静的态度

• 获取客户信任的能力

• 您喜欢数据并认为每个公司都应该根据事实做出决策

• 您享受发现商机

Senior Account Executive (SAE) help to Account Director/Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. Support the day-to-day communication/information sharing and project support needs between the clients. The role will require strong communication, teamwork, project management and organization skills.

KEY AREAS OF RESPONSIBILITY

• Arrange meetings and liaise with clients to understand briefs

• Provide quick response or solutions to client’s requests

• Manage numerous ongoing projects with clear priority allocation

• Deal with several client contact persons in the same time

• Debrief job requirements clearly to the internal team members

• Monitor all project stages to guarantee that they run smoothly

• Quality control of all work that is submitted to clients

• Create quotations, ensure timely billing and record all the finance status up to date.

WHAT WE ARE LOOKING FOR

• 2+ years of experience in account services in the advertising industry.

• Multi-tasking & detailed driven are highly required

• First class organisational skills

• Excellent oral and written communication skills in both Mandarin and English

• A proactive approach to all the ongoing projects and full awareness of processes

• Experience of working as part of a team

• Ability to work under strong pressure whilst maintaining a cool outlook

• The confidence to give clients trust in your work


• DOER : you get things done yourself and inspire your teams to do so

• ANALYTIC : you LOVE data and think every company should take their decisions with facts

• HUNTER : you identify business opportunities and enjoy

• MOVER AND SHAKER : you have a hacker mindset and always find the quick wins

• MENTOR : your clients and teams naturally seek for advice

• AUTONOMOUS : you’re an entrepreneur…

Please be attentive to the requirements for this role and accompany your portfolio with a custom cover letter detailing why you’re the right talent for the job.

What We Offer

At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. We are the most awarded creative digital experience company in the world. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global and regional brands across brand, social, digital, experience, platform, data, media and technology. We support Chinese brands with global ambitions, and bridge cultures for global brands in China.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.