职位描述 Job Description
Job Summary:
The Creative Services Manager is responsible for the operations and profitability for all design and production services. They oversee workflows and financial processes, ensuring production services deliver within SLAs and to client satisfaction. They are also responsible for resource management in order to balance operational efficiency against service requirements. This role reports directly into the regional and global Managing Directors.
Job Descriptions:
1. Operational Responsibilities:
- Oversee the overall quality of the deliverable coming out of the on-site studio
- Ensure client SLA and deliverable dates are met
- Oversee creation and maintenance of operational and account knowledge base
- Regularly report on achievements and issues using the prescribed technology / tools, escalating issues where required
- Provide reporting on on-site studio and offshore delivery as requested
- Encourage innovation, ideas and input regarding service improvements from all employees
2. Personnel Responsibilities
- Ensure appropriate levels of staffing are maintained
- Set clear objectives and targets for all direct reports - monitor and review regularly
- Identify, lead, manage, motivate and develop a team to support the successful delivery of all briefs
3. Financial Responsibilities
- Work with the regional and global managing directors to report on financial performance and volumes
- Manage staff costs, equipment costs and software costs
- Forecast and manage towards revenue targets on monthly, quarterly, annual basis
Job qualifications:
- 8+ years’ experience in an integrated - Creative, Print, Digital, Social, Shopper Marketing - production environment
- Bachelor’s degree in creative field (a combination of work experience and education can be substituted)
- Full knowledge of integrated production methodologies and formats
- Experience in leading cross-functional teams
- Knowledge or experience with Premiere, Farmer’s Wife, Photoshop is preferred Knowledge of workflow production technologies and applications essential
- Client facing experience, ideally
- Exceptional organizational skills and the ability to juggle numerous tasks at once and deliver assets effectively, and work towards tight timelines
- Excellent verbal and written communication skills
- Ability to trouble-shoot and find solutions in pressured environments
- Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
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