客户总监 Account Director

职位描述 Job Description

If you are interested in pursuing job opportunities with Publicis.Sapient, you may send your updated CV to shirley.wang@publicis.sapient.com. 

OVERVIEW

Account Director is responsible for overseeing the successful delivery of a project to the client’s satisfaction and within agreed scope and timelines. Also, manages client relationships at the peer level and one level up, may oversee multiple projects simultaneously and look for opportunities to expand existing relationships.

CORE RESPONSIBILITIES

• Involve in determining strategic direction and can steer team to answer client's strategic needs within the framework of a brief

• Manage overall brief process, and add to strategic direction

• Liaise with the other agencies and work with the clients to ensure that a holistic creative solution is developed via making best use of the creative/technical assets

• Support Project Management in analyzing the key issues and risks in the program and assess business impact

• Drive effective communication of issues and risks to the senior account leadership

• Manage and ensure that the account plan includes all important elements. Ensure a regular cadence is put in place to review account plan and update details as they change

• Accountable for keeping the account plan "live" and relevant

• Assist account leads with appropriate information on expenses, LOE, etc. in order to maintain an accurate and up to date P&L for their account / portfolio of projects

• Bring value and proactive contributions with thorough knowledge of the client’s business, the consumer, the marketplace

• Coach, guide and mentor more junior team members

REQUIRED SKILLS/ EXPERIENCE

• Bachelor’s degree required

• 7 to 10 years of experience of account management in agency environment

• Strong interactive background is a must

• 3+ years of client executive experience with primary accountability for peer-level client relationships at the Manager and Senior Manager levels

• Experienced with multiple campaign lifecycles from business development to final delivery

• Experience of leading teams with multiple discipline representation (especially technology, creative, media and strategy)

• Bilingual in Mandarin and English 

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